Privacy Policy

Effective Date: April 14 2025

Last Updated: April 14 2025

Motif (“Motif,” “we,” “our,” or “us”) is committed to protecting your personal data and privacy rights. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our websites, mobile applications, bots (such as our Telegram bot), and related services (collectively, the “Services”).

We aim to comply with the data protection laws of the regions where our users are located, including:

  • The General Data Protection Regulation (EU GDPR & UK GDPR),
  • The California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and
  • The Personal Data Protection Act 2012 (PDPA) of Singapore.

1. What Information We Collect

We collect the following categories of personal information:

A. Information You Provide to Us

  • Contact details: Email address, phone number (if provided)
  • Wallet and blockchain data: Wallet addresses, transaction history
  • Identity data (only if required by regulation): Name, date of birth, nationality, identity verification documents (e.g., passport or driver’s license)
  • Communication data: Support requests, survey responses, marketing preferences

B. Information We Collect Automatically

  • Device data: IP address, browser type, operating system, device identifiers
  • Usage data: App usage statistics, access logs, clickstream data
  • Cookies and trackers: See Section 8 (Cookies and Tracking Technologies)

C. Information from Third Parties

  • Blockchain networks: Publicly available on-chain activity
  • Social media: Handles and user data if connected via X (Twitter), Discord, etc.
  • Identity or fraud prevention services: To comply with financial regulations

2. How We Use Your Information

We use your information for the following purposes:

  • To operate, maintain, and improve our Services
  • To process transactions and support wallet interactions
  • To verify your identity where required by law (e.g., for KYC/AML compliance)
  • To respond to inquiries, troubleshoot, and provide user support
  • To communicate with you, including service updates or marketing (if opted-in)
  • To analyze platform usage for security and performance improvements
  • To comply with legal obligations

3. Legal Bases for Processing (GDPR)

If you are located in the EU or UK, we process your personal data based on the following legal grounds:

  • Consent (Art. 6(1)(a)) — when you agree to optional uses like marketing
  • Contractual necessity (Art. 6(1)(b)) — to provide Services under our terms
  • Legal obligation (Art. 6(1)(c)) — e.g., to comply with financial laws
  • Legitimate interests (Art. 6(1)(f)) — to improve Services or prevent fraud

You may withdraw your consent at any time by contacting [email protected].

4. Your Privacy Rights

A. EU/UK Residents (GDPR)

You have the following rights:

  • Right to access your personal data
  • Right to correct inaccurate information
  • Right to erasure (“right to be forgotten”)
  • Right to restrict or object to processing
  • Right to data portability
  • Right to withdraw consent
  • Right to lodge a complaint with your local data protection authority

B. California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights:

  • Right to know what personal information we collect, use, disclose, and sell
  • Right to access your personal data
  • Right to delete your personal data
  • Right to correct inaccurate personal data
  • Right to opt-out of sale or sharing of personal information
  • Right to non-discrimination for exercising your rights

You can exercise your rights via email: [email protected]

C. Singapore Residents (PDPA)

Under the PDPA, you have the right to:

  • Be informed of the purposes for which your data is collected
  • Access and correct your personal data
  • Withdraw consent for the collection, use, or disclosure of your data

If you withdraw consent, certain services may no longer be available to you.

5. How We Share Your Data

We may share personal data with:

  • Service providers: Hosting, analytics, KYC/AML tools, communication tools
  • Blockchain networks: Transactions are public and immutable
  • Regulatory authorities: When required to comply with laws
  • Corporate affiliates or buyers: In case of a merger, acquisition, or sale

All vendors are contractually required to safeguard your data and use it only as instructed by us.

6. International Transfers

Your data may be stored and processed outside your country of residence. We take steps to ensure adequate protections are in place:

  • For EU/UK users: We rely on Standard Contractual Clauses (SCCs) approved by the European Commission.
  • For Singapore: Transfers are made in compliance with PDPA’s Transfer Limitation Obligation.

7. Data Retention

We retain your data:

  • As long as necessary to fulfill the purposes stated in this policy
  • To meet legal, regulatory, and contractual obligations
  • To protect our rights or resolve disputes

Where possible, data is anonymized or deleted when no longer required.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Recognize repeat visitors
  • Understand usage patterns
  • Store preferences

You can control cookie settings through your browser. Disabling cookies may affect your experience.

9. Security

We use industry-standard technical and organizational measures to protect your data, including:

  • Encryption in transit and at rest
  • Access controls
  • Secure development and incident response practices

Despite our efforts, no system can be 100% secure. You should take steps to protect your wallet and account access credentials.

10. Children’s Privacy

Our Services are not intended for children under 16. We do not knowingly collect data from children. If we become aware of such collection, we will delete the data promptly.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their privacy policies separately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. The date at the top reflects the latest version.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights:

Email: [email protected]

Mailing Address: [Insert physical business address]

Data Protection Officer (DPO): [email protected]

For EU/UK users: You may also contact our EU representative if required by law.

For Singapore users: If you believe your rights have been violated, you may contact the Personal Data Protection Commission (PDPC).